How can ambiguity create resistance to change?

• A. Change can disturb established procedures and generate resistance
• B. Emotional change is viewed as individual rather than collective
• C. Effects of change are unknown
• D. Change is always expected to produce immediate benefits

Answer: (C)

Ambiguity creates resistance to change because when the outcomes are unclear, people fear what might happen to their roles, workload, and job security. This uncertainty makes individuals hesitant to invest in the change and they default to maintaining the status quo. Providing clear information about what will change, who is affected, when it will happen, and what the expected benefits are helps reduce that ambiguity and makes adoption more likely. For example, if a new process is introduced but specifics about responsibilities and impacts aren’t communicated, worry and resistance rise. The other options touch on aspects of change, but they don’t pinpoint the uncertainty that fuels resistance.